Support hub

Emergency and Crisis Support 1

• What to do in a crisis

Registering with Lightning 6

• What is Lightning Reach?
• Magic Links
• Finding support to match your circumstances
• Completing your profile
• Using Lightning Reach as an invited applicant

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Troubleshooting 4

• I'm struggling to use the Lightning Reach portal
• I cannot see how to proceed after I click on the Magic Link and verify my email address
• How do I upload a document or add another document?
• Connect another bank account

Updates 0

Linking your bank account 7

• If you can't link your bank account
• Financial Verification
• Banking terminology
• If you can’t safely access your household’s bank statements
• What does connecting a bank account through Lightning Reach mean?

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Verifying your identity 1

• How does identity verification work?

Edit your applicaton 0

Partner Organisations 2

• Contact details for our Partner Organisations
• Support available on Lightning Reach

Teaching Staff Trust 3

• When will I find out the outcome of my application to Teaching Staff Trust?
• Who do I contact about my application to Teaching Staff Trust?
• What is the criteria for the Teaching Staff Trust grant?

Electrical Industries Charity 4

• When will I find out the outcome of my Electrical Industries Charity application?
• What is the criteria for the Electrical Industries Charity grant?
• What additional documents do the Electrical Industries Charity need me to submit?
• Who do I contact about my Electrical Industries Charity application?

Ben 3

• Ben and Lightning Reach - Connecting online bank accounts
• When will I find out the outcome of my application to Ben?
• Who can I contact about by Ben application?

Racing Welfare 7

• Who do I contact about my Racing Welfare application?
• What is the criteria for a Racing Welfare grant?
• What is the criteria for a Racing Welfare Home Energy grant?
• What additional documents do Racing Welfare need me to submit?
• When will I find out the outcome of my Racing Welfare grant application?

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ABTA LifeLine 5

• What support can ABTA LifeLine offer?
• What are the criteria for ABTA LifeLine grants?
• Who can I contact about my ABTA LifeLine application?
• When will I find out the outcome of my ABTA LifeLine application?
• What evidence is required for my ABTA LifeLine application?

Royal Air Force Benevolent Fund 3

• Who can I contact about my RAF benevolent fund application?
• What is the criteria for an RAF benevolent fund grant?
• When will I find out the outcome of my RAF Benevolent Fund application?

The Royal British Legion 6

• When will I find out the outcome of my application to The Royal British Legion
• What support can The Royal British Legion offer?
• Who does The Royal British Legion offer support to?
• How The Royal British Legion use your personal information
• Who can I contact about my application to The Royal British Legion?

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Lambeth Council 5

• Who can I contact about my Lambeth Council application?
• What is the criteria for a Discretionary Housing Payment?
• What is the criteria for a Discretionary Council Tax Support Hardship Payment?
• When will I find out the outcome of my Lambeth Council application?
• What other support can Lambeth Council offer?

The Royal Naval Benevolent Trust 3

• Who can I contact about my RNBT application?
• What is the criteria for financial assistance from the RNBT?
• When will I find out the outcome of my RNBT application?

Naval Children's Charity 3

• Who can I contact about my Naval Children's Charity application?
• What is the criteria for financial assistance from the Naval Children's Charity
• When will I find out the outcome of my application to the Naval Children's Charity?

PA Housing 2

• Who can I contact about my PA Housing application?
• When will I find out the outcome of my PA Housing application?

NewstrAid 3

• Who can I contact about my NewstrAid application?
• When will I find out the outcome of my NewstrAid application?
• What is the criteria for financial assistance from NewstrAid?

Charis 5

• Who is eligible for the Park Homes Warm Home Discount?
• Application FAQs
• Bank details and receiving payments
• Who runs and funds the Park Homes Warm Home Discount?
• Who can I contact about Park Homes Warm Home Discount?

Citizens Advice North & West Kent 1

• What support is available from Citizens Advice North & West Kent?

SHINE 4

• What support is available from SHINE?
• Who can I contact about my SHINE application?
• What evidence do I need for my SHINE application?
• Who is eligible to receive support from SHINE?

National Benevolent Charity 4

• What support can I apply for?
• How can I apply for support from the National Benevolent Charity?
• Who can I contact about my National Benevolent Charity application?
• National Benevolent Charity - how do I withdraw my cash?

Buttle UK 1

• Who can I contact about my application to Buttle?

Waythrough 1

• How to apply to the Glasspool Fund from Waythrough

The Royal Pinner Educational Trust 2

• Who can I contact about my application to The Royal Pinner Educational Trust?
• When will I find out the outcome of my application to The Royal Pinner Educational Trust

The Salespeople's Charity 2

• Who can I contact about my application to The Salespeople's Charity?
• When will I find out the outcome of my application to The Salespeople's Charity?

Link Housing 2

• Who can I contact about my application to Link Housing?
• When will I find out the outcome of my application to Link Housing?

Hillcrest Homes 2

• Who can I contact about my application to Hillcrest?
• When will I find out the outcome of my application to Hillcrest?

St Giles & St George Education Charity 2

• What are the criteria for St Giles & St George Education Charity?
• Who can I contact about my application to St Giles & St George Education Trust?

YES Energy Solutions 2

• What are the criteria for YES Energy?
• Who can I contact about my YES Energy application?

National Energy Foundation 2

• What are the criteria for National Energy Foundation?
• Who can I contact about my National Energy Foundation application?

BOSS Charity 2

• What are the criteria for BOSS Charity?
• Who can I contact about my BOSS Charity application?

The Coal Trade Benevolent Association 2

• What are the criteria for The Coal Trade Benevolent Association?
• Who can I contact about my application to The Coal Trade Benevolent Association?

Chemical Engineers Benevolent Fund 2

• What are the criteria for the Chemical Engineers Benevolent Fund?
• Who can I contact about my application to Chemical Engineers Benevolent Fund?

Railway Benefit Fund 1

• Who can I contact about my Railway Benefit Fund application?

Fishermen's Mission 1

• Fishermen's Mission and Lightning Reach - Connecting online bank accounts

Vouchers 5

• Who is Glow?
• I've received a voucher - how do I redeem it?
• Where can I use my voucher?
• How long is my voucher valid for?
• I haven’t received my voucher

Your data 3

• Is it safe to use Lightning Reach on a shared computer?
• How do I revoke access for you to view my information?
• Is my information secure?

Article Template 0

Getting Started 2

• Support Workers: Login
• Support Worker Guides Index

Client Manager 2

• Support Workers: Client Manager Overview
• Support Workers: Sharing account access with your client

Client Profile & Support Match 6

• Support Workers: My Dashboard Overview
• Support Workers: Client Profile & Support Matches
• Support Workers: Completing Applications
• Support Workers: Providing Financial Evidence
• Support Workers: Tracking Applications & Outcomes

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Getting Started 2

• Caseworkers: Login
• Caseworker Guides Index

Application Manager 3

• Caseworkers: Application Manager Overview
• Caseworkers: Processing Applications
• Caseworkers: Bulk actions

Getting Started 4

• Admins: Login
• Admins: How to add and manage team members
• Apply/Hybrid - Admin Guides Index
• Refer - Admin Guides Index

Application Manager 6

• Admins: Managing teams
• Admins: Roles Overview
• Admins: Application Manager Overview
• Admins: Configuring your support schemes
• Admins: Lightning Reach API and webhooks

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Reporting 5

• Reporting Overview
• Reporting: Refer Dashboard
• Reporting: Apply Dashboard
• Reporting: Local Authority Dashboard
• Reporting: Housing Association Dashboard

Deliver customer guides 7

• Lightning Deliver overview
• Reviewing voucher requests with Lightning Deliver
• Managing Lightning Deliver as an Admin
• Awarding support using Lightning Deliver
• How to enable Lightning Deliver

View all 7