If you don't use online banking

We can only connect to accounts that you can log into with online banking. You can still apply for grants using Lightning but you will need to upload your bank statements instead.

Your bank account is not available to connect

We are able to connect to most bank accounts via the open banking network. However there are currently a few banks that don't share information with us, so for these accounts you will need to upload your bank statements instead.

Uploading a bank statement

If you have an account that you are unable to connect, then you can still apply for a grant by uploading PDF bank statements.

To do this:

• Log into your online banking
• Download bank statements in PDF for the last 3 months
• Go back to your grant application on the Lightning platform
• Answer 'No' when asked if you have connected all of your accounts
• Upload the bank statements 

You can then continue to submit your grant application as normal.