If you don’t use online banking
To connect your bank account to Lightning Reach, you’ll need to be able to log in through online banking. If you don’t use online banking, don’t worry – you can still apply for support by uploading your bank statements instead.
If your bank can’t be connected
Most UK banks are part of the open banking network, which allows us to securely access your financial information (with your permission).
However, a small number of banks don’t currently support this connection. If your account isn’t available to connect, you can still apply by uploading your bank statements manually.
How to upload your bank statements
If you’re unable to link one or more of your bank accounts, follow these steps to upload your statements:
Log in to your online or mobile banking
Download your bank statements in PDF format for the past 3 months
Go back to your grant application on the Lightning Reach platform
When asked whether you’ve connected all of your accounts, select ‘No’
Upload the PDF statements where prompted
You can then continue with your application as usual.
Need help downloading your statements?
If you’re having trouble downloading your bank statements, the best thing to do is contact your bank’s customer service team. They’ll be able to guide you through the process or provide the statements you need.
If you have any other questions or need help with your application, you’re always welcome to contact us at hello@lightningreach.org – we’re here to support you.