If you don’t use online banking
To connect your bank account to Lightning Reach, you’ll need to be able to log in through online banking.
If you don’t use online banking, don’t worry – you can still apply for support by uploading your bank statements instead.
Connecting your bank account is quick and simple. Just follow the on-screen steps – they’ll guide you the whole way.
You can also watch our short video guide for an overview of how to connect your account.
If your bank can’t be connected
Most UK banks are part of the open banking network, which lets us securely access your financial information (only with your permission).
A small number of banks don’t yet support this. If yours isn’t available to connect, you can still continue your application by uploading your statements manually.
How to upload your bank statements
If you’re unable to link one or more of your bank accounts, here’s what to do:
Log in to your online or mobile banking.
Download your bank statements (PDF format) for the past 3 months.
Go back to your Lightning Reach application.
When asked whether you’ve connected all of your accounts, select No.
Upload your PDF statements where prompted.
Then just continue your application as normal.
Need help downloading your statements?
If you’re having trouble downloading your statements, your bank’s customer service team will be able to guide you through it or provide the documents you need.
If you ever need any help using Lightning Reach, you can contact our friendly support team at hello@lightningreach.org.