Support hub

Welcome to the support worker hub, your go-to resource for tips, tools, and insights to make the most of your Lightning Reach account. Whether you're ...

This guide will take you through how to access Lightning Reach as a support worker, allowing you to manage a portfolio of your clients.  Jump to: First...

  This guide explains how you can share access with your client - whether it’s an account they’ve already created or one you’ve set up on their behalf. If ...

This guide provides a complete overview of the client manager and its functionality. If you’re looking to log in, please refer to this article for furth...

This guide provides an overview of the dashboard as viewed by a support worker. If you’re looking to log in, please refer to this article for further inst...

This guide will show you how to update a client profile in the Client manager, allowing you to make key changes and receive Support Matches in real tim...

This guide walks you through applying for support schemes. If you need guidance on setting up a client’s profile and finding suitable Support Matches, ref...

This guide is designed to help support workers assist clients in providing financial evidence during their application process. Depending on the organisat...

Support workers can track ongoing applications and outcomes for support, both those applied for within Lightning Reach and those completed externally. This ...

As a support worker, time is limited, and efficiency is key. The faster you complete a client’s profile, the quicker they can access the right support. ...