This guide will take you through how to access Lightning Reach as a caseworker, someone who manages applications made to your organisation. 

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What is a caseworker?

As a caseworker, you gain access to the Application manager, where you can view, manage and process applications made to your organisation. 

First time login

1. You'll receive an email invitation from security@lightningreach.org with a link to set up your account. The email will look similar to the below:  




If you don't have an email inviting you to join the platform, please contact the Lightning Reach lead at your organisation, or email hello@lightningreach.org 


The link will expire after a certain period. If this happens, you can click "Forgot your password?" to receive an email and complete the login process. You can request this at https://admin.lightningreach.org/


2. Click on the link in the email. This will take you to a screen where you can create your password.



3. Once you've set your password, you'll see the login screen. Enter your email and password, and click 'Login'. This will take you directly to the admin portal.


Future logins

For all logins after your initial setup, please follow these steps:

1. Go to the login page: https://admin.lightningreach.org/login


2. Enter your email and password. (If you've forgotten your password, you can use the "Forgot your password?" function on this screen.)


3. If this is your first time logging in via the website using this method, you'll be asked to set up our multi-factor authentication for added security. You can do this by entering your mobile number. 


Important Note: Since the portal stores personal information, it’s essential to set up Multi-Factor Authentication (MFA) on your account to help protect your applicants data securely.



Need to update your mobile number? Please email us at hello@lightningreach.org and please kindly include authorisation from your manager.


What's next?

Once you're logged in, check out the next article: Application manager guide


Don't have an account?

If you should have access and your organisation has partnered with us, please contact your Lightning Reach lead within your company, or for further support, email us at hello@lightningreach.org 


If your organisation has not yet partnered with us and you would like to use the Lightning Reach platform, please contact us at hello@lightningreach.org