Troubleshooting

I'm struggling to use the Lightning Reach portal
If you are using your mobile device, please complete the process in your browser rather than opening a pop up in your email app. This can be achieved by cop...
Thu, 24 Apr, 2025 at 1:22 PM
I cannot see how to proceed after I click on the Magic Link
Please check that you have used the right email address. This should be the same one to which you received the original Magic Link. If you are still having...
Tue, 23 Sep, 2025 at 10:04 AM
How do I upload a document or add another document?
How to take a clear picture of your document To make sure your document is easy to read and accepted by the grants team, follow these tips for taking ...
Thu, 24 Apr, 2025 at 1:24 PM
Connect another bank account
Checking if your application is already submitted Before making any changes to your application, you’ll need to check its current status: Log in t...
Thu, 24 Apr, 2025 at 1:25 PM