Troubleshooting

I'm struggling to use the Lightning portal
If you are using your mobile device, please complete the process in your browser rather than opening a pop up in your email app. This can be achieved by cop...
Fri, 26 Nov, 2021 at 12:55 PM
I cannot see how to proceed after I click on the Magic Link and verify my email address
Please check that you have used the right email address. This should be the same one to which you received the original Magic Link. If you are still having...
Thu, 25 Nov, 2021 at 6:50 AM
How do I upload a document or add another document?
How to take a clear picture of your document How to upload a document How to upload a document and resubmit your application How to take a clear ...
Tue, 21 Nov, 2023 at 3:43 PM
Connect another bank account
Check if your application is already submitted Connecting a bank account and resubmitting your application Check if your application is already submitte...
Wed, 23 Feb, 2022 at 11:24 AM