Support hub

Welcome to the caseworker hub, your go-to resource for managing and processing applications made to your organisation through the Application manager.  1...

This guide will take you through how to access Lightning Reach as a caseworker, someone who manages applications made to your organisation.  Jump to: ...

This guide provides a complete overview of the application manager and its functionality. If you’re looking to log in, please refer to this article fo...

In this guide for caseworkers, we will cover how to review and manage applications made to your organisation for support, make award decisions, and maint...

To help process applications efficiently, you can use the Bulk Actions feature and apply Filters within the Application Manager. Jump to:  Before you...

In this guide, we’ll go through how you can add, edit, and delete awards through Application Manager on Lightning Reach. You can also view and manage awa...