Processing applications through Lightning Reach

This is a set of articles that will explain how your team can process applications made to your organisation.

Start here: caseworker guides index
Welcome to the caseworker hub, your go-to resource for managing and processing applications made to your organisation through the Application manager.  ...
Sat, 6 Sep, 2025 at 11:01 AM
Caseworkers: logging in
This guide will take you through how to access Lightning Reach as a caseworker, someone who manages applications made to your organisation.  Jump to: ...
Sat, 6 Sep, 2025 at 11:00 AM
Caseworkers: Application Manager overview
This guide provides a complete overview of the application manager and its functionality. If you’re looking to log in, please refer to this articl...
Thu, 25 Sep, 2025 at 4:03 PM
Caseworkers: processing applications
In this guide for caseworkers, we will cover how to review and manage applications made to your organisation for support, make award decisions, and mai...
Thu, 25 Sep, 2025 at 4:00 PM
Caseworkers: Bulk actions
To help process applications efficiently, you can use the Bulk Actions feature and apply Filters within the Application Manager. Jump to:  Before...
Sat, 6 Sep, 2025 at 11:02 AM