Processing applications through Lightning Reach

This is a set of articles that will explain how your team can process applications made to your organisation.

Start here: caseworker guides index
Welcome to the caseworker hub, your go-to resource for managing and processing applications made to your organisation through the Application manager.  ...
Sat, 6 Sep, 2025 at 11:01 AM
Caseworkers: logging in
This guide will take you through how to access Lightning Reach as a caseworker, someone who manages applications made to your organisation.  Jump to: ...
Sat, 6 Sep, 2025 at 11:00 AM
Caseworkers: Application Manager overview
This guide provides a complete overview of the application manager and its functionality. If you’re looking to log in, please refer to this articl...
Sat, 6 Sep, 2025 at 11:01 AM
Caseworkers: processing applications
In this guide for caseworkers, we will cover how to review and manage applications made to your organisation for support, make award decisions, and mai...
Sat, 6 Sep, 2025 at 11:02 AM
Caseworkers: Bulk actions
To help process applications efficiently, you can use the Bulk Actions feature and apply Filters within the Application Manager. Jump to:  Before...
Sat, 6 Sep, 2025 at 11:02 AM