Processing applications through Lightning Reach

This is a set of articles that will explain how your team can process applications made to your organisation.

Start here: caseworker guides index
Welcome to the caseworker hub, your go-to resource for managing and processing applications made to your organisation through the Application manager.  1...
Tue, 21 Apr, 2026 at 2:25 PM
Caseworkers: logging in
This guide will take you through how to access Lightning Reach as a caseworker, someone who manages applications made to your organisation.  Jump to: ...
Wed, 2 Sep, 2026 at 12:02 PM
Caseworkers: Application Manager overview
This guide provides a complete overview of the application manager and its functionality. If you’re looking to log in, please refer to this article for...
Wed, 2 Sep, 2026 at 4:08 PM
Caseworkers: processing applications
In this guide for caseworkers, we will cover how to review and manage applications made to your organisation for support, make award decisions, and maint...
Wed, 2 Sep, 2026 at 5:47 PM
Caseworkers: Tools
To help process applications efficiently, you can use the Tools feature and apply Filters within the Application Manager. Jump to:  Before you begin ...
Wed, 2 Sep, 2026 at 4:35 PM
Caseworkers: managing awards
In this guide, we’ll go through how you can add, edit, and delete awards through Application Manager on Lightning Reach. You can also view and manage awa...
Wed, 2 Sep, 2026 at 2:28 PM