Support hub

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Emergency and Crisis Support 1

• What to do in a crisis

Benefits support 1

• Information on benefits

Using Lightning Reach 7

• What is Lightning Reach?
• Magic login link
• Understanding your support matches
• Your Lightning Reach profile
• Invited to provide your financial evidence

View all 7

Common issues and how to fix them 3

• My email address isn’t being accepted
• My login link has expired
• I’m not getting the six-digit code

Linking your bank account 6

• If you can't link your bank account
• Linking your bank accounts
• If you can’t safely access your household’s bank statements
• What does connecting a bank account through Lightning Reach mean?
• Is it safe to connect my bank account through Lightning Reach?

View all 6

Verifying your identity 1

• How does identity verification work?

Edit your applicaton 1

• How can I edit my submitted application?

Partner Organisations 3

• Contact details for our Partner Organisations
• What support is available on Lightning Reach?
• Who can I contact about my iProvision application?

ABTA LifeLine 5

• What support can ABTA LifeLine offer?
• What are the criteria for ABTA LifeLine grants?
• Who can I contact about my ABTA LifeLine application?
• When will I find out the outcome of my ABTA LifeLine application?
• What evidence is required for my ABTA LifeLine application?

Ben 3

• Ben and Lightning Reach - Connecting online bank accounts
• When will I find out the outcome of my application to Ben?
• Who can I contact about by Ben application?

BOSS Charity 2

• What are the criteria for BOSS Charity?
• Who can I contact about my BOSS Charity application?

Caba 1

• Who can I contact about my caba application?

Charis 1

• How do I apply to Park Home Warm Home Discount Scheme?

Citizens Advice North & West Kent 1

• What support is available from Citizens Advice North & West Kent?

Chemical Engineers Benevolent Fund 2

• What are the criteria for the Chemical Engineers Benevolent Fund?
• Who can I contact about my application to Chemical Engineers Benevolent Fund?

Cosier Homes 1

• Who can I contact about my Cosier Homes application?

E.ON Next 1

• Why have I been contacted by E.ON Next about Lightning Reach?

Electrical Industries Charity 3

• When will I find out the outcome of my Electrical Industries Charity application?
• What is the criteria for the Electrical Industries Charity grant?
• Who do I contact about my Electrical Industries Charity application?

Friends of the Elderly 1

• Who can I contact about my Friends of the Elderly application?

Fishermen's Mission 1

• Fishermen's Mission and Lightning Reach - Connecting online bank accounts

HACT 1

• HACT partner housing associations

Kingdom Housing Association 1

• Who can I contact about my Kingdom Housing Association application?

Lambeth Council 2

• Who can I contact about my Lambeth Council application?
• I need help with my Lambeth Council homelessness application

Link Housing 2

• Who can I contact about my application to Link Housing?
• When will I find out the outcome of my application to Link Housing?

Lighthouse Charity 1

• Who can I contact about my Lighthouse Charity application?

Naval Children's Charity 3

• Who can I contact about my Naval Children's Charity application?
• What is the criteria for financial assistance from the Naval Children's Charity
• When will I find out the outcome of my application to the Naval Children's Charity?

National Benevolent Charity 3

• What support can I apply for?
• Who can I contact about my National Benevolent Charity application?
• National Benevolent Charity - how do I withdraw my cash?

National Energy Action 1

• Who can I contact about my National Energy Action (NEA) application?

National Energy Foundation 3

• What are the criteria for National Energy Foundation?
• When will I hear back from National Energy Foundation (NEF)?
• Who can I contact about my National Energy Foundation application?

NewstrAid 2

• Who can I contact about my NewstrAid application?
• When will I find out the outcome of my NewstrAid application?

OVO 8

• How do I get OVO’s extra support?
• How do I make a complaint to OVO?
• How do I get help with my OVO account or billing?
• Why has OVO referred me to Lightning Reach?
• I’ve applied for OVO Bill Support – what happens next?

View all 8

PA Housing 1

• When will I find out the outcome of my PA Housing application?

Pocket Power 2

• Who can I contact about my Pocket Power application?
• I need help with my Lambeth Council homelessness application

Racing Welfare 2

• Who do I contact about my Racing Welfare application?
• When will I find out the outcome of my Racing Welfare grant application?

Railway Benefit Fund 1

• Who can I contact about my Railway Benefit Fund application?

Royal Air Force Benevolent Fund 2

• Who can I contact about my RAF benevolent fund application?
• When will I find out the outcome of my RAF Benevolent Fund application?

Rowland Hill Fund 1

• Who can I contact about my Rowland Hill Fund application?

Scotscare 1

• Who can I contact about my Scotscare application?

SHINE 4

• What support is available from SHINE?
• Who can I contact about my SHINE application?
• What evidence do I need for my SHINE application?
• Who is eligible to receive support from SHINE?

SNG 1

• Who can I contact about my SNG application?

Sunderland City Council 1

• Who can I contact about my Sunderland Council DFSS application?

South Tyneside Council 3

• When will I find out the outcome of my application to South Tyneside Council
• What support can South Tyneside Council offer?
• Who can I contact about my South Tyneside Council application?

St Giles & St George Education Charity 2

• What are the criteria for St Giles & St George Education Charity?
• Who can I contact about my application to St Giles & St George Education Trust?

Teaching Staff Trust 2

• When will I find out the outcome of my application to Teaching Staff Trust?
• What is the criteria for the Teaching Staff Trust grant?

The Coal Trade Benevolent Association 2

• What are the criteria for The Coal Trade Benevolent Association?
• Who can I contact about my application to The Coal Trade Benevolent Association?

The Housing Associations Charitable Trust (HACT) 1

• Who can I contact about my HACT Fuel Fund application?

The Salespeople's Charity 2

• When will I find out the outcome of my application to The Salespeople's Charity?
• Who can I contact about my Salespeople's Charity application?

The Royal British Legion 6

• When will I find out the outcome of my application to The Royal British Legion
• What support can The Royal British Legion offer?
• Who does The Royal British Legion offer support to?
• How The Royal British Legion use your personal information
• Who can I contact about my application to The Royal British Legion?

View all 6

The Royal Naval Benevolent Trust 2

• Who can I contact about my Royal Naval Benevolent Trust application?
• What is the criteria for financial assistance from the RNBT?

The Royal Pinner Educational Trust 1

• Who can I contact about my application to The Royal Pinner Educational Trust?

Vouchers 5

• Who is Glow?
• I've received a voucher - how do I redeem it?
• Where can I use my voucher?
• How long is my voucher valid for?
• I haven’t received my voucher

Waythrough 1

• How to apply to the Glasspool Fund from Waythrough

WRAC Benevolent Fund 1

• Who can I contact about my WRAC application?

West Highland Housing Association 1

• Who can I contact about my West Highland Housing Association application?

YES Energy Solutions 4

• How long will YES Energy take to process my application?
• What are the criteria for YES Energy?
• When will I hear back about my application to YES Energy?
• Who can I contact about my YES Energy application?

Finding support on behalf of your clients 10

• Start here: support worker guides Index
• Support workers: logging in
• Support workers: sharing access with your clients
• Support workers: Client Manager overview
• Support workers: My Dashboard overview

View all 10

Processing applications through Lightning Reach 6

• Start here: caseworker guides index
• Caseworkers: logging in
• Caseworkers: Application Manager overview
• Caseworkers: processing applications
• Caseworkers: Bulk actions

View all 6

Managing Lightning Reach as an admin 10

• Referral organisations - admin index
• Support Provider - admin index
• Admins: logging in
• Admins: How to add and manage staff members
• Admins: Managing teams

View all 10

Using Lightning Deliver to fulfil awards to applicants 8

• Lightning Deliver overview
• Reviewing voucher requests with Lightning Deliver
• Managing Lightning Deliver as an Admin
• Awarding support using Lightning Deliver
• How to enable Lightning Deliver

View all 8

Reporting guides 5

• Start here: Reporting overview
• Reporting: Refer Dashboard
• Reporting: Apply Dashboard
• Reporting: Local Authority Dashboard
• Reporting: Housing Association Dashboard

Privacy policy 0

Opt-out policy 0

Deliver customer guides 0

Your account 0

Your data 3

• Is it safe to use Lightning Reach on a shared computer?
• How do I revoke access for you to view my information?
• Your data and privacy

Getting Started 0

Application Manager 0

Getting Started 0

Client Manager 0

Client Profile & Support Match 0

Getting Started 0

Application Manager 0

Reporting 0

Configuring your support scheme 0

Your order 0

Buttle UK 0

We Are Group 0