Lightning Social Ventures
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Knowledge base
Emergency and Crisis Support
Emergency and Crisis Support
1
What to do in a crisis
Getting started
Registering with Lightning
6
What is Lightning?
Magic Links
Finding support to match your circumstances
Completing your profile
Using Lightning verification as an invited user
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Troubleshooting
4
I'm struggling to use the Lightning portal
I cannot see how to proceed after I click on the Magic Link and verify my email address
How do I upload a document or add another document?
Connect another bank account
Updates
0
Applications
Linking your bank account
7
If you can't link your bank account
Financial Verification
Banking terminology
If you can’t safely access your household’s bank statements
What does connecting a bank account through Lightning Reach mean?
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Verifying your identity
1
How does identity verification work?
Edit your applicaton
0
Grants
Partner Organisations
2
Contact details for our Partner Organisations
Support available on Lightning Reach
The Smallwood Trust
1
Grants from the Smallwood Trust
Licensed Trade Charity
0
Teaching Staff Trust
3
When will I find out the outcome of my application to Teaching Staff Trust?
Who do I contact about my application to Teaching Staff Trust?
What is the criteria for the Teaching Staff Trust grant?
Electrical Industries Charity
4
When will I find out the outcome of my Electrical Industries Charity application?
What is the criteria for the Electrical Industries Charity grant?
What additional documents do the Electrical Industries Charity need me to submit?
Who do I contact about my Electrical Industries Charity application?
Turn2Us
2
Turn2us and Lightning - Connecting online bank accounts
Is my information secure?
Ben
3
Ben and Lightning - Connecting online bank accounts
When will I find out the outcome of my application to Ben?
Who can I contact about by Ben application?
Racing Welfare
7
Who do I contact about my Racing Welfare application?
What is the criteria for a Racing Welfare grant?
What is the criteria for a Racing Welfare Home Energy grant?
What additional documents do Racing Welfare need me to submit?
When will I find out the outcome of my Racing Welfare grant application?
View all 7
ABTA LifeLine
5
What support can ABTA LifeLine offer?
What are the criteria for ABTA LifeLine grants?
Who can I contact about my ABTA LifeLine application?
When will I find out the outcome of my ABTA LifeLine application?
What evidence is required for my ABTA LifeLine application?
Royal Air Force Benevolent Fund
3
Who can I contact about my RAF benevolent fund application?
What is the criteria for an RAF benevolent fund grant?
When will I find out the outcome of my RAF Benevolent Fund application?
The Royal British Legion
6
When will I find out the outcome of my application to The Royal British Legion
What support can The Royal British Legion offer?
Who does The Royal British Legion offer support to?
How The Royal British Legion use your personal information
Who can I contact about my application to The Royal British Legion?
View all 6
Lambeth Council
5
Who can I contact about my Lambeth Council application?
What is the criteria for a Discretionary Housing Payment?
What is the criteria for a Discretionary Council Tax Support Hardship Payment?
When will I find out the outcome of my Lambeth Council application?
What other support can Lambeth Council offer?
The Royal Naval Benevolent Trust
3
Who can I contact about my RNBT application?
What is the criteria for financial assistance from the RNBT?
When will I find out the outcome of my RNBT application?
Naval Children's Charity
3
Who can I contact about my Naval Children's Charity application?
What is the criteria for financial assistance from the Naval Children's Charity
When will I find out the outcome of my application to the Naval Children's Charity?
The Book Trade Charity
2
When will I find out the outcome of my application to the Book Trade Charity?
Who do I contact about my application to the Book Trade Charity?
PA Housing
2
Who can I contact about my PA Housing application?
When will I find out the outcome of my PA Housing application?
Southern Housing
3
Who can I contact about my Southern Housing application?
What support can Southern Housing offer?
When will I find out the outcome of my Southern Housing application?
NewstrAid
3
Who can I contact about my NewstrAid application?
When will I find out the outcome of my NewstrAid application?
What is the criteria for financial assistance from NewstrAid?
Charis
5
Who is eligible for the Park Homes Warm Home Discount?
Application FAQs
Bank details and receiving payments
Who runs and funds the Park Homes Warm Home Discount?
Who can I contact about Park Homes Warm Home Discount?
Citizens Advice North & West Kent
1
What support is available from Citizens Advice North & West Kent?
SHINE
4
What support is available from SHINE?
Who can I contact about my SHINE application?
What evidence do I need for my SHINE application?
Who is eligible to receive support from SHINE?
National Benevolent Charity
3
What support can I apply for?
How can I apply for support from the National Benevolent Charity?
Who can I contact about my application?
Buttle UK
1
Who can I contact about my application to Buttle?
Waythrough
1
How to apply to the Glasspool Fund from Waythrough
The Royal Pinner Educational Trust
2
Who can I contact about my application to The Royal Pinner Educational Trust?
When will I find out the outcome of my application to The Royal Pinner Educational Trust
Survivors Grant
4
How can I apply to the grant for survivors of domestic abuse?
If you can’t safely access your household’s bank statements
Who can I contact about my application?
When will applications open?
The Salespeople's Charity
2
Who can I contact about my application to The Salespeople's Charity?
When will I find out the outcome of my application to The Salespeople's Charity?
Gingerbread
2
Who can I contact about my application to Gingerbread?
When will I find out the outcome of my application to Gingerbread?
Link Housing
2
Who can I contact about my application to Link Housing?
When will I find out the outcome of my application to Link Housing?
Hillcrest Homes
2
Who can I contact about my application to Hillcrest?
When will I find out the outcome of my application to Hillcrest?
Privacy and Security
Your data
3
Is it safe to use Lightning on a shared computer?
How do I revoke access for you to view my information?
Is my information secure?
Template
Article Template
0
Support Worker Guides
Getting Started
2
Support Workers: Login
Support Worker Articles List
Client Manager
2
Support Workers: Client Manager Guide
Support Workers: Accessing a Client’s Existing Account - Shared Access
Client Profile & Support Match
5
Support Workers: My Dashboard Overview
Support Workers: Completing & Updating Your Client's Profile
Support Workers: Support Match
Support Workers: Providing Financial Evidence
Support Workers: Recording Award Outcomes
Caseworker Guides
Getting Started
0
Application Manager
0
Admin Articles
Getting Started
0
Application Manager
0