Using Lightning Deliver to fulfil awards to applicants

This is a series of guides to help organisations make the most out of Lightning Deliver.

Lightning Deliver overview
Lightning Deliver enables your caseworkers to issue awards whilst processing an application. Who is it for? Deliver is available to organisations who ...
Tue, 21 Apr, 2026 at 2:43 PM
Reviewing voucher requests with Lightning Deliver
This guide is for anyone who has been assigned the Fulfilment Manager role to review voucher requests that go over the amount set by your organisation for ...
Tue, 21 Apr, 2026 at 2:44 PM
Managing Lightning Deliver as an Admin
This guide will walk you through managing Lightning Deliver as an admin, including how to enable the feature, assign roles, view voucher activity, and ...
Wed, 13 Aug, 2025 at 3:15 PM
Awarding support using Lightning Deliver
Lightning Deliver lets you fulfil awards directly from an application. This guide will show you how to issue an award with Lightning Deliver. If you ne...
Tue, 21 Apr, 2026 at 2:44 PM
How to enable Lightning Deliver
Lightning Deliver allows your organisation to send vouchers directly through the Lightning Reach portal. Before your team can start using this feature, it ...
Tue, 21 Apr, 2026 at 2:45 PM
What retailers are available through Lightning Deliver
Please note: The list of available retailers may change. While we aim to keep this list up to date, changes may occur before we’re able to update this list...
Tue, 21 Apr, 2026 at 2:46 PM
Lightning Deliver: energy voucher fees explained
Each energy voucher sent through Lightning Deliver has a fee of £1.95 + VAT (£2.34 total). This amount is automatically deducted from your available fun...
Tue, 21 Apr, 2026 at 2:46 PM
Lightning Deliver: voucher expiry and refunds
How long does a recipient have to redeem their voucher, and when are unredeemed funds returned? Recipients will have 11 months to redeem their voucher...
Tue, 21 Apr, 2026 at 2:46 PM