Support hub

Finding support on behalf of your clients 10

• Start here: support worker guides Index
• Support workers: logging in
• Support workers: sharing access with your clients
• Support workers: Client Manager overview
• Support workers: My Dashboard overview

View all 10

Processing applications through Lightning Reach 5

• Start here: caseworker guides index
• Caseworkers: logging in
• Caseworkers: Application Manager overview
• Caseworkers: processing applications
• Caseworkers: Bulk actions

Managing Lightning Reach as an admin 10

• Referral organisations - admin index
• Support Provider - admin index
• Admins: logging in
• Admins: How to add and manage staff members
• Admins: Managing teams

View all 10

Using Lightning Deliver to fulfil awards to applicants 8

• Start here: Lightning Deliver overview
• Reviewing voucher requests with Lightning Deliver
• Managing Lightning Deliver as an Admin
• Awarding support using Lightning Deliver
• How to enable Lightning Deliver

View all 8

Reporting guides 5

• Start here: Reporting overview
• Reporting: Refer Dashboard
• Reporting: Apply Dashboard
• Reporting: Local Authority Dashboard
• Reporting: Housing Association Dashboard