Lightning Deliver lets you fulfil awards at the same time as approving an application. This guide will show you how to issue a digital voucher through Application Manager.


If you need help reviewing applications more generally, see our Processing Applications guide.


Step 1: Begin the approval process

  • In Application Manager, click on the application to access it. 

  • Select Approve at the top of the screen to begin entering the award decision.



Step 2: Enable fulfilment through Lightning Reach

On the Application decision screen:

Toggle Fulfil through Lightning Reach to "on"


Step 3: Enter voucher details

You’ll now see the fulfilment fields appear:

  1. - Award type: Choose the support area (e.g., furniture and appliances).

    - Retailer type: Choose Retailer group for a flexible voucher usable at multiple stores, or Single retailer to issue a voucher for one specific retailer. 

  2. - Retailer group: Choose the relevant group from the dropdown.
    - Voucher value: Enter the amount to issue (e.g., £150.00). Some retailers will have a maximum amount limit. You can request multiple vouchers.


You can click Add another to include more than one award item if needed.


Step 4: Review and confirm

Check all details are correct - including voucher value, award type, and retailer selection - then click Confirm to submit.


What happens next?

  • If the total value is within your organisation’s threshold, it will be approved automatically.

  • If the total exceeds the threshold, it will be sent to an Admin or Fulfilment Manager for approval.

  • Please note: If you send an application decision email when issuing a voucher that still needs approval by an Admin or Fulfilment Manager, the applicant may receive the decision email before their voucher email.

  • Once approved, the applicant will receive their voucher via email. They will receive one email per voucher awarded. 

Best practice tips

  • Double-check everything before confirming.

  • If the award needs to be split across multiple areas, create more vouchers by using the Add another function.



Need further assistance?

If you have any questions or encounter any difficulties, please don't hesitate to contact us at hello@lightningreach.org