Why do you ask for so much personal information?
We get it – we ask a few questions, and it can feel like a lot. But every answer helps Lightning Reach do what it’s designed to do: connect you with the right kind of support.
Completing your profile tells us about your situation so we can match you with organisations that are most likely to help. That could be anything from energy or household support to debt advice or wellbeing services.
Different organisations have different eligibility rules, so the more complete your profile is, the better your matches will be. Missing details can mean missing out on opportunities that might really make a difference.
Why honesty and detail matter
The information you share shapes the support you’ll see. Being open and accurate helps us find matches that truly fit your needs – and avoids delays or declined applications later on.
It’s always worth keeping your profile up to date too. Just log in, click My profile, and update any changes to your circumstances. Even small updates can unlock new options.
We keep your personal details secure and safe
We know sharing personal details takes trust – and we don’t take that lightly. Your information is stored securely and only used to match you with support, or when if apply to our trusted partners directly through the portal.
If you ever need any help using Lightning Reach, you can contact our friendly support team at hello@lightningreach.org.