This guide will take you through how to access Lightning Reach as a support worker, allowing you to manage a portfolio of your clients. 

Jump to:

• First time login
• Future logins
• What's next?
• Don't have an account?

What is a support worker?

When you log in as a support worker, you’ll have access to your client portfolio, organised in one easy-to-navigate space. The portal provides a list of your clients, allowing you to:

• Create and manage client accounts
• Transfer access to other support workers
• Update client profiles
• Submit and manage applications on their behalf
• Share access with your clients, so they can find support for themselves

First time login

1. You'll receive an email invitation from security@lightningreach.org. The email will look similar to the below:

The link will expire after a certain period. If this happens, you can click "Forgot your password?" to receive an email and complete the login process. You can request this at https://admin.lightningreach.org

If you still can't login, please reach out to us at hello@lightningreach.org

2. Click on the link in the email. This will take you to a screen where you can create your password.

3. Once you've set your password, you'll see the login screen. Enter your email and password, and click "Login" This will take you directly to the admin portal.

Future logins

For all logins after your initial setup, please follow these steps:

1. Go to the login page: https://admin.lightningreach.org/login

2. Enter your email and password. (If you've forgotten your password, you can use the "Forgot your password?" function on this screen.)

3. If this is your first time logging in via the website using this method, you'll be asked to set up our multi-factor authentication for added security. You can do this by entering your mobile number. 

Important Note: Since the portal stores personal information, it’s essential to set up Multi-Factor Authentication (MFA) on your account to help protect your applicants data securely.

Need to update your mobile number? Please email us at hello@lightningreach.org and include authorisation from your manager.