How long does a recipient have to redeem their voucher, and when are unredeemed funds returned?
Recipients will have 11 months to redeem their voucher. In some cases, the exact expiry period may vary depending on the retailer, but 11 months is the standard.
If the voucher is not redeemed within this time, the unspent amount will be credited back to your organisation’s Lightning Deliver account within 12 months of the voucher’s expiry date.
Need further assistance?
If you have any questions or encounter any difficulties, please don't hesitate to contact us at hello@lightningreach.org