How to take a clear picture of your document

  • Position the Document: Place your document on a flat surface with good lighting. Avoid shadows and glare for a clear image.
  • Open Your Camera App: Use your smartphone or tablet to open the camera application.
  • Capture the Image: Align the camera squarely above the document. Ensure the entire document is in the frame and in focus. Then, press the button to take a picture.
  • Save the Image: The photo usually saves automatically to your device's photo gallery or camera roll.


How to upload your document to the portal

  • Log in to Lightning at https://apply.lightningreach.org/dashboard 
  • You will see your application at the top of your dashboard
  • Click the 'Continue' button on the application that you want to add a document to
  • Confirm whether you have connected all of your bank accounts, and continue to the next step
  • On the Upload Supporting Documents page, use the file uploader to attach your documents
  • Continue through the rest of the application process
  • Review and submit your application


How to upload another document and resubmit your application

Step 1: Check if your application is already submitted

  • Log in to Lightning at https://apply.lightningreach.org/dashboard
  • You will see your application at the top of your dashboard
  • If you have an option to continue, follow the steps below in Uploading a document
  • If the application is submitted, you will need to contact the organisation that you have applied to, or message us the via the 'Help' button 
  • Lightning or the organisation that you are applying to, can change the status of your application so that you can edit it. Once you have been notified that your application can be edited, follow the steps in Uploading a document and resubmitting your application

Step 2: Add your new document

  • Log in to Lightning at https://apply.lightningreach.org/dashboard
  • Click the 'Continue' button on the application that you want to add documents to
  • You will see the Review Information & Submit screen, click on 'Previous' until you get back to the Upload Supporting Documents page 
  • Use the file uploader to attach your documents 
  • Continue through the rest of the application, check all the information is correct, then resubmit your application