If you are using your mobile device, please complete the process in your browser rather than opening a pop up in your email app. This can be achieved by copy/pasting the URL link, at the bottom of your login email, directly into your browser, or pressing and holding the ‘Complete Application’ button and selecting your browser.
Lightning may not work on some browsers, so please ensure you use one of the following:
- Chrome
- Firefox
- Microsoft Edge
- Safari (not in Private Mode)
If you still find it difficult, please contact us or create a ticket.