Deliver customer guides

This is a series of customer guides to support Lightning Deliver.

Lightning Deliver overview
Lightning Deliver enables your caseworkers to issue vouchers alongside application outcomes. Vouchers can be sent as part of the approval process withi...
Tue, 17 Jun, 2025 at 12:54 PM
Reviewing voucher requests with Lightning Deliver
This guide is for anyone who has been assigned the Fulfilment Manager role to review voucher requests that go over the amount set by your organisation ...
Tue, 17 Jun, 2025 at 12:19 PM
Managing Lightning Deliver as an Admin
This guide will walk you through managing Lightning Deliver as an admin, including how to enable the feature, assign roles, view voucher activity, and ...
Tue, 17 Jun, 2025 at 11:34 AM
Awarding support using Lightning Deliver
Lightning Deliver lets you fulfil awards at the same time as approving an application. This guide will show you how to issue a digital voucher through ...
Tue, 17 Jun, 2025 at 11:34 AM
How to enable Lightning Deliver
Lightning Deliver allows your organisation to send vouchers directly through the Lightning Reach portal. Before your team can start using this feature,...
Tue, 17 Jun, 2025 at 11:34 AM
What retailers are available through Lightning Deliver
Please note: The list of available retailers may change. While we aim to keep this list up to date, changes may occur before we’re able to update this ...
Tue, 17 Jun, 2025 at 12:24 PM