If you’ve been referred for support through OVO's Extra Support, you may be eligible to receive an essential household appliance such as a fridge, freezer, washing machine or cooker.
Charis manages applications and deliveries. Once your application is reviewed, they’ll contact you by email or text to confirm the outcome.
If you haven’t heard back yet, please allow up to two weeks from your application date.
For any further questions, please contact OVO via their Help page:
https://www.ovoenergy.com/help