If you’ve applied for support through OVO’s Extra Support form and have received an email for the Charis Small Measures scheme, your items should arrive within two weeks of your application date.
Deliveries are handled by DPD, who will contact you directly with tracking updates once your parcel is on its way.
If something hasn’t arrived or your item is damaged, please contact:
dpdqueries@advancedtotalsupplies.co.uk