This guide provides an overview of the configuration feature within Application manager. If you’re looking for instructions on how to log in, please refer to this article.


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What is the configuration area?

The configuration section is an area found within the admin's view of the a Application manager. Here you can manage your support scheme settings, referral links, and application statuses. With self-serve features, admins can customise configurations without needing to contact Lightning Reach for updates.



  1. In the left-hand menu, click Configuration.
  2. You will see a list of support schemes available for your organisation.

Features available within configuration

Custom referral links can be added to targeted marketing campaigns to track how individuals access support and measure campaign success through reporting. These links can also be converted into QR codes for easier sharing, such as for physical material.


Referral links help organisations track engagement, whether they offer support schemes or assist clients in accessing services. This provides valuable insights into outreach effectiveness and impact.


Important: Without a referral link, users won’t be linked to your organisation, meaning their activity won’t be tracked in your reporting. Referral links are fundamental for monitoring engagement and demonstrating impact of your marketing campaigns.


To learn more, take a look at the referral links & QR codes guide.


Note: A team member, such as a marketing lead, will need to have the admin role to be able to add and update referral links. 


Freezing and unfreezing applications 

This feature allows you to temporarily stop or reopen applications for a specific support scheme.


First, you'll need to login: 


1. Go to the login page: https://admin.lightningreach.org/login


2. Enter your email and password. (If you've forgotten your password, you can use the "Forgot your password?" function on this screen.)


3. Once logged in, click "Configuration" from the menu on the left.



To freeze applications:

  1. Find the relevant support scheme and click Edit.
  2. Toggle Freeze applications to "on".
  3. Add an optional custom message for applicants to appear within the support match area. (e.g., "Applications are closed until January 2025."). If no message is added, a default message will be displayed.
  4. Click Submit to save.


Example: 


How schemes with applications frozen appear on the portal:


To unfreeze applications:

  1. Click Edit on the relevant support scheme.
  2. Toggle Freeze applications to "off".
  3. Click Submit to make the scheme available again.


Allowing applicants to reapply 

This feature enables you to define when applicants can reapply after a previous application. When an applicant is eligible to reapply, the option will reappear within their support match list.

  1. Click Edit on the relevant support scheme.
  2. Toggle the Reapply option to "on".
  3. Select the timeframe for reapplication eligibility. You can enter this manually or choose one of the following options:
    • Reapply immediately: Sets the months until the next application to 0, allowing immediate reapplications.
    • Reapply in a year: Sets the timeframe to 12 months.
  4. Add optional custom copy for the applicant if needed.


Example: 



Enabling Quick apply

The Quick apply feature streamlines the application process by sending applicants directly to your support scheme, bypassing the need for them to have completed a full profile.

  1. Click Edit on the relevant support scheme.
  2. Toggle Quick apply on for either or both of the following:
    • Applicants: A custom Quick apply link is created. Applicants who sign up or log in using this link will see the application on their dashboard. Please contact [email protected] to receive your Quick apply link.
    • Support workers: Any support worker, regardless of organisation, will see the support scheme in the Quick apply section of their client’s dashboard.
  3. Click Submit to save.


Adding custom award decisions

Admins can add custom decision reasons for approving or declining applications to meet bespoke reporting needs.


These custom reasons will appear alongside the default reasons in the dropdown menus of the Approve/Decline/Reviewed decision options.


  1. Click Edit on the support scheme.
  2. Toggle the Custom Award Reasons option to "on".
  3. Add new decision reasons by typing into the field and pressing Enter.
  4. Click Submit to save.


Example: 


Review and save changes 

After making any changes in the Configuration section:

  1. Review all settings.
  2. Click Submit to confirm your updates.
  3. Check the scheme’s status to ensure changes are reflected correctly.


What's next?

Click on the below links to view the following articles:


Need further assistance?

If you have any questions or encounter any difficulties, please don't hesitate to contact us at [email protected]