If you have questions about the Park Homes Warm Home discount or need assistance with your application, you can contact the Charis grants team directly.


Here's how you can reach them:


Phone line opening hours:

Monday to Friday, 09:00 – 17:00 (excluding bank holidays)


Important note: The Charis grants team is currently processing a high volume of applications. They aim to respond to all applications within 4–6 weeks.


What if I need help with something else?

If your query isn't related to the Park Homes Warm Home discount, you can contact our friendly Lightning Reach support team by emailing [email protected]